How Cookeville HomeLine handles a home project.

This page describes the privacy controls HomeLine currently applies in its controlled beta. It has not completed final legal-launch review. Public messaging and paid access must remain disabled until counsel approves the launch notice, retention rules, and Tennessee-specific disclosures.

Information we receive

HomeLine may receive phone numbers, messages, project descriptions, photos, approximate and exact property locations, scheduling preferences, provider replies, receipts, payment status, and account details. Provider onboarding may also include service preferences, operational pain points, credentials, and digital-presence information.

How project information is used

HomeLine uses project information to screen for workflow safety concerns, organize a brief, find eligible providers, collect responses, support scheduling, keep a property history, prevent abuse, and audit consequential actions. An AI system may interpret content, but deterministic application rules authorize outreach and disclosure.

Address and media disclosure

The exact property address stays withheld until the homeowner records provider-specific approval. A sanitized brief may include an approximate area and only media approved for provider viewing. Access instructions, receipts, and credentials are treated as sensitive and are not included in ordinary outreach.

Mobile numbers and messaging consent

HomeLine does not sell mobile numbers. It does not share mobile numbers or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Service providers that operate HomeLine may process messaging data only to deliver the requested service. A homeowner’s phone number may be shared with the selected local provider only after separate, provider-specific approval.

Homeowner SMS program

Cookeville HomeLine sends automated operational texts to organize a requested home-service project, ask intake questions, collect approvals, report provider responses, and coordinate scheduling. Message frequency varies with project activity. Msg & data rates may apply. Reply STOP to opt out and HELP for help. After opting out, reply START to the same number to request resubscription where supported; contact support if messages do not resume. Carriers are not liable for delayed or undelivered messages.

Consent and suppression records

Provider outreach requires homeowner authorization, and marketing consent is separate. STOP and equivalent opt-out requests suppress future automated messages where required. Limited consent, opt-out, safety, payment, and audit records may remain when needed to honor suppression, prevent abuse, or meet legal obligations.

Accounts, access, and deletion

Anonymous SMS activity may be linked to an account only after a signed-link flow and phone verification. Homeowners, providers, and operators receive different access. A deletion or export request can be submitted through support; payment, consent, safety, and audit records may require limited retention.

Questions and privacy requests

Email henry@clubwestcreative.com for messaging help, access or deletion requests, or privacy questions. Do not email passwords, door codes, payment-card details, or other credentials.